Below is some helpful information for shoppers to know about shopping at ShopRite.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from ShopRite. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that these items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for more information.
Can shoppers use self-checkout at ShopRite?
Yes, shoppers can use any lane to check out.
Can shoppers ask for tax exemption at checkout?
Yes. Tax exemption will automatically be applied when the shopper swipes their Shipt card.
Can shoppers use a rewards card at checkout?
Yes. Shoppers will be prompted with an in-app barcode to scan at checkout.
Will items need to be bagged at checkout?
Yes, shoppers will need to bag items when using self-checkout.
Bags are not available at some retailer locations. At locations where bags are not provided, shoppers are not allowed to bring their own bags and must purchase bags in store. You're encouraged to purchase the least costly bags as there will be several options to choose from. After processing the order, go ahead and take a photo of the receipt and upload it to the app.
Bag fees are generally found on the store receipt. If you cannot locate them, ask your cashier for the total amount that was charged. Enter that total and continue processing the order. To find out more about sustainable shopping, click here.
Can items be returned?
No, items cannot be returned to ShopRite.
What if a member has an issue with their order from ShopRite?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue - the support team will be happy to help!